FAQ
Ordering
When will my order ship?
We typically process orders within 1–2 business days after they're placed. Once your order is processed, it will be shipped via FedEx, UPS, or a freight carrier, depending on the size and weight of the items. Most deliveries arrive within 3 to 7 business days after processing. Please note that delivery times may vary during holidays or due to factors like traffic, seasonal demand, or severe weather.
How do I track my order?
As soon as your order ships, we'll send you a confirmation email with your tracking number and carrier details (FedEx, UPS, or freight). You can easily check your order's progress by clicking Track Your Order, or use the "Track Your Order" link at the bottom of any page or in your account menu at the top of our site. If you need help, feel free to reach out to us—we're happy to assist!
Can I cancel my order?
It depends on the status of your order. If your order hasn't shipped yet or is on backorder, we may be able to cancel it. If the order has already shipped, cancellation may no longer be possible — but you can return it after delivery according to our Return & Refund Policy. To request a cancellation, please message us with your order number as soon as possible. We'll confirm whether it can be canceled.
Can I change my delivery address after placing an order?
If your order hasn't shipped yet, we're happy to update your address — just send us a message as soon as possible. If your order has already shipped, we'll do our best to help reroute it, but please note that carrier fees may apply and changes aren't always guaranteed once a package is in transit. To help avoid delays, we recommend double-checking your shipping address and contact details when placing your order.
Can I ship items to multiple addresses?
We're currently only able to ship to one address per order. If you're sending items to different locations, please place a separate order for each address.
Payments & Promotions
What payment methods do you accept?
We currently accept PayPal and a variety of secure credit and debit card options, including Visa, Mastercard, and American Express. You'll see all available payment methods during checkout—just choose what works best for you!
Can I use more than one promo code?
We typically process orders within 1–2 business days after they're placed. Once your order is processed, it will be shipped via FedEx, UPS, or a freight carrier, depending on the size and weight of the items. Most deliveries arrive within 3 to 7 business days after processing. Please note that delivery times may vary during holidays or due to factors like traffic, seasonal demand, or severe weather.
Can I use multiple payment methods to check out?
At this time, we accept one form of payment per transaction. You're welcome to use a debit or credit card, PayPal, or another accepted payment option at checkout.
What should I do if I haven't received my Welcome Email or promo code?
Sometimes our Welcome Email ends up in your spam or promotions folder, so be sure to check there first.
If it's still missing, no worries—just reach out to us, and we'll be happy to resend your promo code.
Why isn't my discount code working?
There could be a few reasons your promo code isn't applying:
- The code may have expired or is no longer active
- It might only apply to specific items, collections, or order minimums
- Some codes can't be combined with other promotions or sale items
- Make sure there are no typos or extra spaces when entering the code
Still having trouble? Just shoot us a message and we'll be happy to take a look!
Do you offer bulk discounts?
Yes, we do! If you're planning to place a large order—whether it's for a project, business, or multiple rooms—we'd love to offer a custom quote with special pricing.
Just message us with the items you're interested in and the quantities, and we'll be happy to explore bulk discount options with you.
Shipping
How long will it take for my order to arrive?
Delivery times vary by location, but most orders arrive within 3–7 business days.
For the most accurate estimate, you can track your order anytime—just click Track Your Order, or use the "Track Your Order" link at the bottom of any page or in your account menu at the top of our site.
Will all items in my order arrive together?
Many of our furniture pieces ship in multiple boxes due to their size and weight. Additionally, some items may come from different warehouses or have varying availability dates. Because of this, parts of your order might arrive separately—but don't worry! You'll receive tracking information for each shipment, so you'll always know what's on the way.
I only received part of my order. Where is the rest?
Not to worry—it's normal for some orders to arrive in multiple shipments, especially if your items come from different warehouses or are packaged in more than one box due to their size and weight. The rest of your order is likely still in transit. You'll receive tracking information for each shipment, so you can follow along as the remaining items make their way to you. If you need help locating anything, feel free to reach out to us—we're happy to assist!
My package says delivered, but I didn't receive it. What should I do?
Sometimes carriers mark packages as delivered a bit early. First, check around your property—including porches, side doors, garages, or building mailrooms—and with neighbors or household members in case someone received it on your behalf.
If it's still missing, contact the carrier directly for more information. Then, message us with your order details. We'll step in and help get things sorted quickly.
Do you offer international shipping?
Currently, we only ship within the United States. We truly appreciate your interest and are exploring ways to expand in the future! If anything changes in the future, we'll be sure to share the news. In the meantime, we're here to help with any U.S. shipping questions you may have.
Product Details
Are your products true to the pictures?
Great question—and totally fair to ask when shopping online!
We do our best to ensure that our product photos are as accurate as possible, with careful attention to lighting and styling. That said, minor variations may occur due to screen settings, lighting differences, or natural materials (like wood grain or fabric texture) that may vary slightly from piece to piece.
If you're ever unsure about a color, finish, or detail, feel free to reach out to us—we're more than happy to provide additional info or photos to help you feel confident before placing your order.
Where can I find assembly instructions?
Assembly instructions are typically included inside the packaging of your item.
If you can't locate them, no worries—just contact us with your order number and item name, and we'll be happy to send you a digital copy.
Do you offer assembly services for an extra fee?
At this time, we don't offer in-home assembly services directly. Most of our pieces are designed for easy setup with clear instructions included in the packaging.
If you prefer professional help, you're welcome to coordinate with a local furniture assembler or use a third-party service, depending on what's available in your area.
Need help determining if a specific item requires tools or more than one person to assemble? Just reach out to us, and we're happy to guide you through it!
Is any special tool or help needed for setup?
Most of our pieces are designed for straightforward, DIY-friendly assembly using the basic tools included or common ones like a screwdriver or Allen key. For larger pieces, we recommend having an extra set of hands to make the setup smoother and safer.
Not sure about a specific piece? Feel free to contact us, and we're happy to guide you before it arrives!
What are the full dimensions—including seat height and depth?
Most of our pieces are designed for straightforward, DIY-friendly assembly using the basic tools included or common ones like a screwdriver or Allen key. For larger pieces, we recommend having an extra set of hands to make the setup smoother and safer.
Not sure about a specific piece? Feel free to contact us, and we're happy to guide you before it arrives!
Is there a warranty included with your products?
Most of our pieces are covered by a one-year limited warranty, which protects against manufacturing defects in materials or workmanship.
This doesn't cover normal wear and tear, accidental damage, or issues caused by improper care or use. But if something's genuinely off with your item, we'll make it right—just reach out to us with your order details and a few photos, and we'll be happy to help.
Returns & Exchanges
Can I return my order?
We accept returns within 30 days of delivery for eligible items.
To start a return, please contact us with your order number, reason for return, and photos of the item and packaging. Items must be in as-new condition and returned in the original packaging.
Please note that return shipping fees may apply. Refunds are issued to your original payment method once the item is received and inspected.
Custom, clearance, and assembled items are non-returnable. For more info, check our Returns Policy.
Can I exchange an item?
We accept returns within 30 days of delivery for eligible items.
To start a return, please contact us with your order number, reason for return, and photos of the item and packaging. Items must be in as-new condition and returned in the original packaging.
Please note that return shipping fees may apply. Refunds are issued to your original payment method once the item is received and inspected.
Custom, clearance, and assembled items are non-returnable. For more info, check our Returns Policy.
What is your return address?
Our return address may vary depending on the item and your location, so we don't list a fixed address online.
To make sure your return is processed smoothly, please reach out to us—we'll confirm the correct address and guide you through the next steps.
Will I be charged for my return?
For most standard returns, you'll be responsible for the return shipping costs, and in some cases, a restocking fee may apply—especially if the item isn't in its original packaging.
Returns must be initiated within 30 days of delivery and items need to be in as-new condition to qualify.
If your item arrives damaged, defective, or incorrect, we'll gladly cover the return shipping.
To see the full list of return conditions and exceptions, please check out our Return Policy, or let us know any questions—we're here to help.
How do I return a faulty or incorrect item?
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Be sure to include your order number, a brief description of the issue, and photos of the item and packaging—this helps us get things sorted quickly. We'll work with you to make it right, whether that means a replacement, refund, or another solution. Please refer to our Return Policy for full details.
Your satisfaction means everything to us, and we're here to help make it right!
How will I know if you've received my return?
Please hold on to your proof of postage receipt—this helps ensure your return reaches us safely and provides tracking if needed.
Once we receive your returned item and inspect it, we'll send you a confirmation email to let you know it's safely back with us. This typically happens within 5–7 business days after it arrives at our return facility.
If you haven't heard from us within that window, feel free to reach out to us, and we'll be happy to provide an update.
How long will it take to receive my refund?
Once your return arrives and passes inspection, we'll issue ayour refund to the original payment method—this usually takes 5–7 business days.
We'll send you a confirmation email when the refund has been processed. If anything's unclear along the way, feel free to reach out. We're here to help.
Adjustments & Support
Do you price match if an item goes on sale after I purchase it?
We're happy to honor price adjustments for full-priced items within 7 days of your purchase if an item you bought goes on sale, as long as no previous discounts were applied.
Adjustments are for the price difference before taxes and shipping, and promotional offers cannot be combined—including site-wide and shipping promotions.
To request an adjustment, just contact us with your order number and the details—we'll take care of the rest.
I received a damaged or faulty item. How can I get help?
If your item arrived damaged or defective, please contact us within 7 days of delivery with your order number and photos of the damage.
Whether it's a replacement, refund, or other solution, we'll work with you to find the best resolution. Your home deserves pieces that arrive in perfect shape, and we're here to make sure that happens.
Can I get a replacement part if something breaks?
Replacement part availability depends on the item and the specific part needed. Please email us with your order details and photos or a description of the issue, and we'll do our best to help.
If the item is covered under our one-year warranty—for example, if it arrives damaged, has a manufacturing defect, or develops a quality issue—we may be able to provide a free replacement part. Wear and tear, accidental damage, or misuse typically aren't covered, but we'll always explore thoughtful solutions to get things back in shape.
What should I do if parts are missing from my order?
If your item arrived with missing parts—whether it's hardware, tools, or components needed for assembly—please reach out to us within 7 days of delivery.
Include your order number, a brief description of what's missing, and, if possible, a photo of the item or manual showing what's incomplete. We'll get things sorted quickly with a replacement part or the support you need.
Can I order a replacement?
If the item is currently available either in a store or one of our warehouses, it can be ordered.
Just reach out to us, and we'll confirm availability and help you place the order.
